Accessibility

Access for every visitor

The aim is for everyone to be able to use this website, including visitors with disabilities, sensory impairments or difficulties processing written information. Reading about a legionella risk assessment and making a booking should be accessible tasks, rather than depend on a particular way of interacting with a page. Accessibility needs vary: a visitor may rely on spoken output, magnification, keyboard controls or a different presentation of the content. The objective is to support access across those needs. If a part of the website creates a barrier for you, feedback can help identify where that objective is not being met.

Tell us about a difficulty

Please send accessibility concerns through the enquiry form. Describe the page or feature involved and what prevented you from using it. For example, explain whether information was difficult to read, a control could not be selected, or you could not complete a booking step. Where relevant, include the browser, device or assistive software you were using. You do not need technical knowledge to report a problem: a description of what you tried to do and what happened is useful. Share only the details needed to explain the difficulty; there is no need to disclose a diagnosis or medical history.

Request a different format

You can request website information in another format through the enquiry form. Identify the content you need and the presentation that would help you access it, such as larger text or a plain-text version. If you are unsure which format to ask for, describe the barrier instead. Your request can then be considered in relation to the information concerned and your access needs.